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	<title>PFA Small Business Blog</title>
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	<description>Marketing, web, operations, and general advice for small business</description>
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		<title>Have you had your flu shot yet?  Or, how to keep healthy on the job</title>
		<link>http://blog.framingacademy.com/2010/12/08/have-you-had-your-flu-shot-yet-or-how-to-keep-healthy-on-the-job/</link>
		<comments>http://blog.framingacademy.com/2010/12/08/have-you-had-your-flu-shot-yet-or-how-to-keep-healthy-on-the-job/#comments</comments>
		<pubDate>Wed, 08 Dec 2010 19:40:37 +0000</pubDate>
		<dc:creator>Stuart Altschuler</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[Personal Improvement]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Small Business]]></category>

		<guid isPermaLink="false">http://blog.framingacademy.com/?p=723</guid>
		<description><![CDATA[I had a flu shot a few weeks ago. I got one because I am in contact with people all the time in my work environment. Flying all over the country to speak, I am prone to be in contact with infectious people. What can you do to sty healthy this winter? 5 Things To [...]]]></description>
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		<slash:comments>9</slash:comments>
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		<title>It&#8217;s Not Too Late to Sell Gift Cards for the Holidays</title>
		<link>http://blog.framingacademy.com/2010/11/29/its-not-too-late-to-sell-gift-cards-for-the-holidays/</link>
		<comments>http://blog.framingacademy.com/2010/11/29/its-not-too-late-to-sell-gift-cards-for-the-holidays/#comments</comments>
		<pubDate>Mon, 29 Nov 2010 15:24:34 +0000</pubDate>
		<dc:creator>Stuart Altschuler</dc:creator>
				<category><![CDATA[Make More Money]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Web Ideas]]></category>
		<category><![CDATA[Operations]]></category>

		<guid isPermaLink="false">http://blog.framingacademy.com/?p=713</guid>
		<description><![CDATA[Gift cards are a great way to enable your customers to give a personal gift. It let&#8217;s recipients get exactly what they want. Gift cards have grown in popularity and now are the number one requested gift for the holiday season. If you are not selling gift cards, you should be. They are routinely processed [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Make Your Passwords easier to Remember and Harder to Crack</title>
		<link>http://blog.framingacademy.com/2010/11/17/make-your-passwords-easier-to-rmember-and-harder-to-crack/</link>
		<comments>http://blog.framingacademy.com/2010/11/17/make-your-passwords-easier-to-rmember-and-harder-to-crack/#comments</comments>
		<pubDate>Wed, 17 Nov 2010 20:11:08 +0000</pubDate>
		<dc:creator>Stuart Altschuler</dc:creator>
				<category><![CDATA[High Tech]]></category>
		<category><![CDATA[Personal Improvement]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Security]]></category>
		<category><![CDATA[Password Protection]]></category>

		<guid isPermaLink="false">http://blog.framingacademy.com/?p=700</guid>
		<description><![CDATA[I just read several articles about passwords and I&#8217;m now concerned. The first article asked how often I&#8217;ve changed my passwords. Up until I changed it just a few minutes ago, my banking password had been the same for 4 years. Not good. But if you change passwords regularly how do you remember them. I [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Getting Ready to Update Your Quickbooks?  Read This First!</title>
		<link>http://blog.framingacademy.com/2010/11/15/getting-ready-to-update-your-quickbooks-read-this-first/</link>
		<comments>http://blog.framingacademy.com/2010/11/15/getting-ready-to-update-your-quickbooks-read-this-first/#comments</comments>
		<pubDate>Mon, 15 Nov 2010 15:14:44 +0000</pubDate>
		<dc:creator>Stuart Altschuler</dc:creator>
				<category><![CDATA[Business Software]]></category>
		<category><![CDATA[Financing]]></category>
		<category><![CDATA[High Tech]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Small Business]]></category>

		<guid isPermaLink="false">http://blog.framingacademy.com/?p=692</guid>
		<description><![CDATA[I have been using Quickbooks Pro for the past ten years. I update my software every three or four years and have always been mostly happy about my experience. Currently, I am running Quickbooks 2007 Pro. And, I have have been thinking it&#8217;s probably time for a new version. But, before I just clicked and [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>A Salute to our Veterans</title>
		<link>http://blog.framingacademy.com/2010/11/11/a-salute-to-our-veterans/</link>
		<comments>http://blog.framingacademy.com/2010/11/11/a-salute-to-our-veterans/#comments</comments>
		<pubDate>Thu, 11 Nov 2010 20:01:41 +0000</pubDate>
		<dc:creator>Stuart Altschuler</dc:creator>
				<category><![CDATA[Events]]></category>
		<category><![CDATA[Personal Improvement]]></category>

		<guid isPermaLink="false">http://blog.framingacademy.com/?p=686</guid>
		<description><![CDATA[Thank You! There is no better way to say it. For over two centuries, average Americans, our next door neighbors, our fathers, brothers and sisters, have been serving our country to protect the freedoms that we all hold so dear. It is only fitting and appropriate that we honor those amongst us who have served. [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service is More than a Smile</title>
		<link>http://blog.framingacademy.com/2010/11/10/customer-service-is-more-than-a-smile/</link>
		<comments>http://blog.framingacademy.com/2010/11/10/customer-service-is-more-than-a-smile/#comments</comments>
		<pubDate>Wed, 10 Nov 2010 16:29:08 +0000</pubDate>
		<dc:creator>Stuart Altschuler</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://blog.framingacademy.com/?p=666</guid>
		<description><![CDATA[I just came out of the bank. That&#8217;s always a good feeling because I only go in to make a deposit. But today, I was a little perturbed. Okay, I was pretty upset. The most polite people in the world were unable to quickly accomplish a few simple transactions. Yet, there were unfailingly polite and [...]]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>The Customer is Always Right &#8230; Wrong!</title>
		<link>http://blog.framingacademy.com/2010/11/09/the-customer-is-always-right-wrong/</link>
		<comments>http://blog.framingacademy.com/2010/11/09/the-customer-is-always-right-wrong/#comments</comments>
		<pubDate>Tue, 09 Nov 2010 16:55:02 +0000</pubDate>
		<dc:creator>Stuart Altschuler</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://blog.framingacademy.com/?p=673</guid>
		<description><![CDATA[When the customer has a legitimate request or complaint of course, we should always resolve that issue in the customers favor. But, what happens when the customer is unreasonable? Or, not right? Is it our job to serve the customer unquestionably? I want to support my people always, even when they make bad decisions. This [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Sometimes a simple apology is enough</title>
		<link>http://blog.framingacademy.com/2010/10/27/sometimes-a-simple-apology-is-enough/</link>
		<comments>http://blog.framingacademy.com/2010/10/27/sometimes-a-simple-apology-is-enough/#comments</comments>
		<pubDate>Wed, 27 Oct 2010 16:32:04 +0000</pubDate>
		<dc:creator>Stuart Altschuler</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://blog.framingacademy.com/?p=663</guid>
		<description><![CDATA[Speaking on customer service doesn&#8217;t make you immune to bad service, perhaps it only serves to highlight those instances. Last weekend, I had the great pleasure of speaking to a small business group in Indianapolis on internet marketing. It was a fun group and everyone enjoyed not only the presentations but the social atmosphere as [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Improve Your Internet Presence</title>
		<link>http://blog.framingacademy.com/2010/10/22/improve-your-internet-presence/</link>
		<comments>http://blog.framingacademy.com/2010/10/22/improve-your-internet-presence/#comments</comments>
		<pubDate>Fri, 22 Oct 2010 16:27:04 +0000</pubDate>
		<dc:creator>Stuart Altschuler</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.framingacademy.com/?p=658</guid>
		<description><![CDATA[A Small Business Primer This program, given by Stuart Altschuler, has been well received by several small business groups. To find out where the entire presentation will be given next, just go to Altschuler&#8217;s homepage.]]></description>
		<wfw:commentRss>http://blog.framingacademy.com/2010/10/22/improve-your-internet-presence/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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		<title>Prepared for the Future?</title>
		<link>http://blog.framingacademy.com/2010/10/18/prepared-for-the-future/</link>
		<comments>http://blog.framingacademy.com/2010/10/18/prepared-for-the-future/#comments</comments>
		<pubDate>Mon, 18 Oct 2010 14:02:39 +0000</pubDate>
		<dc:creator>Stuart Altschuler</dc:creator>
				<category><![CDATA[Entrepreneurship]]></category>
		<category><![CDATA[High Tech]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Web Ideas]]></category>

		<guid isPermaLink="false">http://blog.framingacademy.com/?p=649</guid>
		<description><![CDATA[I just finished reviewing a winning website for publication in a trade magazine. And, the article that I wrote made me think. That&#8217;s always a good thing. Rather than critiquing the web site, I was asked to write what made it good. There really wasn&#8217;t anything particularly wrong everything seemed fine. So, I asked myself [...]]]></description>
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		<slash:comments>0</slash:comments>
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